Qualifications

OCNWM Award, Certificate & Diploma in Employability & Development Skills Entry Level 3 and Level 1

Course information

This new course started in September 2018, it is designed to support students in developing the practical and customer service skills to work in the Hotel and Tourism industries.

Students hoping to gain employment in jobs such as housekeeping, hotel reception and concierge, restaurant service, tourist information and any customer facing roles will develop the skills they need on this course. The service industry sector is a major source of employment in Cheshire with Petty Pool already having strong links with Premier Inn. A number of students have already been employed by the company and the college already had a bespoke Premier Inn Training Centre on site.

The course includes units such as Reception & filing skills, Providing information on a tourist destination, Guest services and Customer services in the hospitality industry, Personal presentation in the workplace and much more.

As part of the 16-19 study programme, all learners will undertake external work placements. This year students are working at Chester Visitor Information Centre, helping tourists visiting the city and restocking information leaflets. Students will also be engaging in our Premier Inn Housekeeping Programme wherever appropriate.

Looking for more information on our Hotel Tourism & Customer Service course?

If you require more information please get in touch.